Shipping & Delivery
Apollo Pickups will usually ship the next business day after receiving your payment. Expected shipping time may vary. The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier. All items are shipped by PostNL. A tracking number is included and will be send to you when we deliver the package to the post office. Insurance is provided up to €100,- . If you would like to have your package insured above this ammount, be sure to let us now when you place your order. You will be responsible for any taxes and/or VAT that may apply to your country. Faster methods of shipping may be available at additional costs, depending on destination.
All returns must be initiated within 14 days of receipt of item by contacting us by the contact form on our website. Returns are accepted only if we deem it to be brand new and undamaged, with all original packaging and materials in "as new" condition. Customer is responsible for all shipping charges.
All our pickups are guaranteed against defects in materials or workmanship for 5 years after purchase. The warranty applies only to the original purchaser. The customer must provide proof of purchase in order to obtain warranty service.
Removing coil tape or disconnecting the leads at the pickups will void the warranty. Breaking the solder joint on pickups with metal covers will void the warranty. Any kind of obvious abuse, misuse or any alterations of the pickup will also void the warranty. This warranty does not cover cosmetic defects resulting from normal wear and tear.
Shipping charges to Apollo Pickups are the responsibility of the purchaser. Return shipping of the warranty repair or replacement product to the purchaser will be provided by Apollo Pickups at no charge. Upon arrival, your item will receive a thorough visual and electrical evaluation. If we are not able to duplicate the defect as stated, or conclude that the defect was caused by neglect or abuse, your item can be returned and shipping charges will be the responsibility of the purchaser.